You can easily order via our online shop. Simply add your desired product to the shopping cart, proceed to checkout, and follow the steps. There you select your shipping method and payment method.

No, you can also order as a guest. However, a customer account has the advantage that you can complete orders faster and view your order history.

As long as your order hasn't been shipped, we'll gladly try to make changes or a cancellation. Please contact us as soon as possible with your order number.

Yes. We ship within Germany, to the EU and worldwide.
Shipping costs are:

• Germany Free
• Within the EU: €13.99
• worldwide: €19.99

Within Germany, your order usually arrives within 2 business days . We typically ship on the same business day.
Shipping abroad may take a few days longer depending on the country.

We usually ship with DHL. The shipment will be securely packaged to ensure your rose box arrives undamaged.

Yes, as soon as your package has been shipped, you will receive a shipping confirmation with a tracking link via email.

We use high-quality artificial roses with a realistic touch design and real preserved roses . Artificial roses with a realistic touch design look very similar to real roses, are durable, easy to care for, and allergy-friendly. Please check the product description to confirm that your product contains real roses.

Preserved Real Roses:

• minimum 3 years or longer

Artificial roses:

• Because these are high-quality artificial roses, they retain their shape and color for a very long time with normal use. You don't need to water them or give them any special care.

No. Avoid direct, strong sunlight and heavy soiling. You can carefully remove dust with a dry, soft cloth or brush.

We currently do not offer engraving or individual personalization. However, you can add a personal greeting card to the gift.

Yes. You have a 30-day return policy with us. If you would like to return your order, please contact us – we will explain the next steps.

Thanks to our careful packaging, this shouldn't happen. However, if something does arrive damaged, please contact us immediately with photos of the damage and your order number. We'll find a solution for you quickly.

You can find the exact return conditions in our cancellation and shipping terms. In many cases, you will bear the return shipping costs yourself, unless the return is due to an error or damage on our part.

You can pay securely and flexibly with us, e.g. with PayPal, Klarna, credit card and other common payment methods (depending on your selection at checkout).

Yes. All payments are processed through verified payment service providers and transmitted via a secure, encrypted connection.

Each rose box is carefully packed by hand and shipped in a high-quality shipping box. This means it's ready to give as a gift immediately after unpacking.

Our rose boxes are ideal for Valentine's Day, anniversaries, birthdays, Christmas or simply as a loving surprise in between.

We currently do not offer pre-printed cards, but you can of course include your own personal card.

No problem – simply write to us via the contact form, live chat or email . We will get back to you as soon as possible and are happy to help.